Our commitment to network uptime, latency, and node redundancy parameters with associated compensation schedules.
NoctisCloud guarantees a 99.9% network and hardware hyper-visor uptime availability rate during any calendar month. Hardware maintenance notifications are sent at least forty-eight (48) hours in advance.
We guarantee core network latency routing within target bounds:
If network or hardware availability falls below the 99.9% threshold, operators are eligible to apply for billing credits. Credits are calculated based on monthly subscription costs as follows:
| Monthly Uptime Tier | Service Status | Refund Credit Applied |
|---|---|---|
| 99.9% to 100.0% | Optimal | 0% (Standard SLA met) |
| 99.0% to 99.89% | Minor Outage | 10% Service Credit |
| 95.0% to 98.99% | Degraded Node | 25% Service Credit |
| Below 95.0% | Critical Failure | 50% Service Credit |
SLA credit compensation does not apply to service downtime resulting from:
