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NoctisCloud Family is an integrated cloud and hosting ecosystem offering premium web services, game server allocations, routing status diagnostics, and custom software assets to developers and digital operations worldwide.
Our primary high-performance server clusters are located in Colombo (Sri Lanka), Singapore, London (United Kingdom), and Frankfurt (Germany) to guarantee low-latency routing and high speeds globally.
Yes. Our staff monitors our server nodes 24 hours a day, 7 days a week, 365 days a year. System anomalies, DDoS alerts, and hardware operations are handled dynamically.
All our virtual private server nodes utilize Kernel-based Virtual Machine (KVM) virtualization. This guarantees dedicated resource allocation (RAM, CPU, and NVMe SSD cores) without overselling.
Absolutely. VPS allocations can be dynamically resized through the Client Portal. CPU cores, memory limits, and storage sizes can be expanded with zero data loss.
Yes. Every virtual private server deployment comes equipped with one dedicated IPv4 address. Custom allocations of IPv6 subnets are available upon request.
Yes. Our game server instances are shielded by an enterprise-grade L3-L7 mitigation filter capable of absorbing TCP/UDP flood vectors, ensuring gaming communities run without lag spikes.
We offer full setup profiles for Minecraft, GTA V (FiveM/RedM), Rust, SA-MP (San Andreas Multiplayer), and TeamSpeak voice servers. Mod managers and auto-restart processes are built-in.
Our Service Level Agreement (SLA) guarantees a 99.9% uptime rate. If a node fails to meet this requirement within a billing cycle, compensation credits will be allocated to the operator account as outlined in the SLA documentation.
We accept payments through Credit/Debit Cards, PayPal, Stripe Gateway, and localized payment transfers to match Sri Lankan client requirements.